Onsite Repair Services
On-Site Service Call Fee: $68.50 for travel time plus initial hour
$55.00 for each additional hour beyond the first
This fee includes but is not limited to network troubleshooting including routers, switches, printers, or servers. Also covers basic spyware and/or virus removal, basic software repair (such as Office repair/reinstallation with a valid key or Windows repair with a valid key), general system troubleshooting and evaluation, and basic hardware diagnostics to the extent possible in an onsite situation.
In-Office Repair Services
Minimum Diagnostic Fee: $25
This fee includes but is not limited to any work done by our technicians on your PC. Full hardware tests will be run on the machine. If the customer chooses to fix any identified issues this fee will be waived and the appropriate fee for the repairs needed will be applied. This fee does not include and parts or equipment.
Windows Password Removal: $65-$75
We can remove Windows passwords that are not synced online with Microsoft accounts. $65
Microsoft added the option for an online account in Windows 8 and 10, these passwords cannot be removed. We can create an additional offline user account and copy the data over to this new account then remove the online account. Stored passwords and other credentials cannot be transferred. Also, if the account was paired with a valid retrieval method we can attempt to recover the account password. $75
Basic Bench Fee: $65.00
This fee includes but is not limited to basic software repair and general system troubleshooting and repairs. This can includes such services and software installations or reinstallations.
Malware/Spyware Cleanup: $85.00
This fee includes Spyware/Virus/Rootkit cleanup and removal, protection updates and reinforcements. Basic system maintenance and cleanup including full drive defragmentation. Malware Warranty is valid for no more than 3 days without prior contact.
Due to the changing nature of malware/spyware, some infections may have an additional charge applied should major repairs be required to correct damage caused by the infection. We will contact the customer first should this issue arise.
Basic Operating System Reinstallation Fee no data backed up: $100.00
This fee includes but is not limited to all Windows OS, Chromebook, Android, and MacOS operating systems reinstallation (with a valid license key provided by the customer). No information will be backed up. Up to date drivers are installed with a basic software loadout that includes an antivirus and general tools for computer maintenance.
Basic Operating System Reinstallation Fee w/ Personal Data Backup: $125.00
This fee includes but is not limited to all Windows OS, Chromebook, Android, and MacOS operating systems reinstallation (with a valid license key provided by the customer). Personal data folders specified by OS are backed up in addition to any obvious personal data. Any additional info needing to be retained can be specified during Check-in. Some data may be unrecoverable due to damage or corruption, however, we will make all reasonable attempts to recover this data. Any programs installed by the end-user will also be erased and can only be reloaded if appropriate CDs, Downloads and License Keys are provided. Up to date drivers are installed with a basic software loadout that includes an antivirus and general tools for computer maintenance. Anything else is up to the customer to reload on their own.
Device (Laptop, Tablet, AIO) Disassembly: $100+
Any work done requiring device disassembly is subject to a minimum labor charge of $100 depending on the difficulty of disassembly. All-In-One PCs and some Laptops/Tablets may be at a higher rate due to the complexity involved in breaking down this equipment.
Data Recovery Services: $ Priced according to the equipment and level of failure
Data recovery is another service we offer when possible. Hard Drive data recovery at our facility is possible only when the drive has not mechanically failed. Failed motors or circuitry is beyond the scope of our services. Various Memory Cards can possibly be recovered from basic problems such as formatting or minor corruption but only when strenuous use has not taken place after the initial failure. The most common data loss from memory cards is user error and can typically be recovered if the card is not used before being brought in for service. Such cards include but are not limited to Memory Sticks, SD Cards, SDHC Cards, XD Cards, and Compact Flash cards.